Returns & Refunds
We want you to love your setup. If something isn't right, we're here to help.
Our 15-day promise
You can return most items within 15 days of delivery for a refund. To be eligible, items must be unused, in their original condition, and in the original packaging.
How to start a return
Head to our Contact page and send us your order number and the reason for the return. We'll reply with return instructions. Please don't send items back before you hear from us, so we can make sure your return is processed correctly.
Refunds
Once we receive and inspect your return, we'll let you know if your refund is approved. Approved refunds are issued to your original payment method, usually within 5 to 10 business days. Depending on your bank or card provider, it can take a little longer to appear on your statement.
Return shipping
For change-of-mind returns, you cover the cost of return shipping. If your item arrived faulty, damaged, or incorrect, we'll cover it, just send us a photo through our Contact page and we'll sort it out.
Damaged or wrong items
Please check your order as soon as it arrives. If anything is damaged, defective, or not what you ordered, contact us within 48 hours of delivery with a photo and we'll arrange a replacement or refund.
Non-returnable items
For hygiene and safety reasons, some items cannot be returned once opened. Sale items and gift cards are final sale unless faulty.
Exchanges
The fastest way to exchange an item is to return the original for a refund and place a new order.
Questions
If you're unsure about anything, reach out through our Contact page before ordering or returning, and we'll be happy to help.